How can we help?
Got a Question?
Contact us!
support@thevortech.com
USA: 539 W. Commerce #1789, Dallas TX 75208
Mon - Fri | 9am - 6pm
Find answers to all your questions. And remember, if you need further assistance, we will always be ready to help at support@vortech.com
FAQs
Can I change the color, size, or variation after placing my order?
Yes, you can make changes within the first 24 hours by contacting our customer service team.
How can I track my order?
You can track your order using the “Tracking My Order” tool on our website with your tracking number or order number and email.
When will I receive my order?
Orders are shipped within 24-48 business hours, and delivery typically takes 8-15 days depending on the carrier.
What if I made a mistake in my shipping address?
Corrections can be made within the first 24 hours. Please contact us immediately with the correct address.
What should I do if I receive a delivery notification but no package?
Contact your local post office to investigate. If unresolved, open a claim and notify us with the details.
What if the item I received is damaged?
Send us a picture or video of the damaged item, and we will provide a replacement as soon as possible.
